Ryan Bridglal |
Boston, MA - 02128 - ite4life@gmail.com
- Ongoing developer of ! iTe4LiFe !. A portal geared towards information technology, hardware, software, development, modification, support and statistics; http://ite4life.awardspace.com
- Currently managing
and developing a word processor application called PdAPAD. Developed
with the Microsoft Solution Framework architecture and C#; the supported
operating systems are Windows Mobile 5, 6 and Vista (future support
will include Linux); http://gamedev.awardspace.com
/pdapad/index.html
- (10 years) General computing experience.
- (10 years) Microsoft Operating Systems, consisting of Windows 95, 98, NT, 2000, XP, Vista, Mobile 2003, 5 and 6.
- (10 years) Various OEM desktops and servers (such as Dell, Compaq, E-machines, Gateway, HP, IBM, Tandy and Toshiba).
- (7 years) Configuring network hardware and software; including bridges, routers, firewalls, hubs, NICS, pc's, portable devices, printers and clients.
- (7 years) Addressing server, workstation and network security issues, spam control, spyware and viral removal, protection, prevention and cleansing.
- (7 years) Serviced, repaired and resolved hardware/software issues with desktops, laptops, printers and OEM equipment.
- (7 years) Building custom desktops and servers.
- (5 years) System and Network Administrator, Desktop and Field support specialist.
- (4 years) HTML, Website management and development (utilizing Dream Weaver, Front Page and Visual Studio).
- (3 years) Game design, level development and programming (Quake 1, 2, 3, Kingpin, Half Life and Counter Strike).
- (2 years) Administered Novell server operating systems and clients; including Novell 4, 5 and 5.5.
- (2 years) Administered Linux server and desktop operating systems; specializing with embedded operating systems (emulated and running within a Windows environment). Including Redhat, CoLinux, Gentoo, Qemu, KDE and Gnome.
- (2 years) Administered Microsoft server operating systems, version 2000.
- (2 years) C# programming and development.
- (2 years) Access and Sabre systems database maintenance, support, design and development.
- (1 year) Java design and development.
- (7 years) Manifests, training and safety materials, general policy creation and document specialist.
- (5 years) Employment training and management, regarding hiring, terminating, facility environment introduction and job responsibilities.
- (5 years) Customer Service experience throughout public environments.
G2 Secure Staff, Boston, MA 2005 - Present
Database Administration, Customer Service and HR relief
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AAwarded for excellent customer service based on my performance regarding critical situations.
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Maintain and update a Sabre systems database for American Airlines.
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Provide helpdesk, database support and training with MS Office, Windows XP, Sabre cargo and reservation system.
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Focused on resolving Windows XP, Sabre and Microsoft Office problems and provide solutions.
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Train and familiarize employees with their work environment, job responsibilities/duties throughout American Airlines’ Facilities.
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Created training and safety materials for G2's management staff.
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Trained and oversaw a Cargo Supervisors operation during their 3 month probation period
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Handle, resolve and assist customers with escalated issues, inquires and concerns regarding worldwide shipments.
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Process, assemble documents and manifests for the TSA, American Airlines and customs agents.
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Provided relief for G2’s human resource representatives.
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Facilitated and processed payroll for over 400 employees on a daily basis.
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Resolved employment issues and provided general office support.
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Update and identified employment records that contained inadequate information during G2's transition of Globe Aviation.
I.T. Engineers, Lahaina, HI 2003 - 2005
Executive Engineer (part time)
- Handled financial services, client relations, advertising, technical support and management.
- Mentored, trained, hired and retired contract employees.
- Performed system and network administrative activities.
- Tuned equipment, performed data management, implemented upgrades, documented configurations and developed support systems.
- Maintained and serviced desktops, laptops and printers.
- Tuned and reprogrammed automobiles based on clients specifications.
- Designed customized computer hardware and technological implementations for home, business and automobile usage (such as custom built cases, liquid cooled rigs, computer systems and electronic control units).
- Developed and maintained their sales and service web sites.
- Built various pc's and servers based on customers requirements.
- Engineered networks, configured and installed equipment within offices.
- Implemented data backup, disaster recovery and web filtering solutions for consumers.
- Provided 24 hour emergency coverage throughout a field environment for various customers.
- Re-programmed automotive based hardware/software diagnostic and tuning utilities for a clients racing team.
- Advised and implemented within various companies, the elaboration of network, security, system and user policies.
Committee for Public Counsel Services, Boston, MA 2000 - 2002
Network Administrator
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Promoted to Network Administrator after 6 months of serving as an Assistant Network Administrator.
- Managed and trained an Assistant Network Administrator.
- Frequently trained and supported employees with every aspect concerning Information Technology.
- Supervised the daily operation of 23 networks that consisted of Novell, Microsoft, Linux servers and clients.
- Responsible for setting up and installing workstations, network equipment, printers, copiers and various peripherals.
- Resolved technical support issues and addressed security threats with their workstations and networks.
- Built custom desktops tailored to the specific requirements of the employee and station role.
- Evaluated and purchased new hardware and software.
- Provided daily help desk and field support to their offices.
- Designed and maintained an inventory tracking system with Microsoft access
- Developed, organized and supported a software licensing database
- Created and maintained their intranet website which contained critical Information Technology resources
- Accomplished the complete setup of a satellite office within 24 hours (consisted of Novell servers, routers, network printers, setup 32 desktop machines and transitioned every user to their new systems)
- Assisted with the creation and enforcement of their network, security and user policies
- Managed and maintained a minimum stock of 50 backup nodes.
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